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FAQ |
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| Frequently Asked Questions |
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Q.- What is PromoMap@?
A.- PromoMap@ is the practical MAP loaded with more than $250 dollars worth of coupons for the best dining, adventure, shopping and entertainment spots in every destination we develop.
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Q.- What is included in PromoMap@?
A.- In each PromoMap@ you will find a practical pocket map that folds to the size of a credit card with very important information to consider during your stay in Mexico, excellent recommendations, tips, must see attractions, important phone numbers and many coupons with free margaritas and drinks, discounts and promotions for scuba diving, fishing, golf, spas, gifts for jewelry and handcrafts, car rental upgrades and one optional AT&T Long Distance Calling card for 10 minutes from Mexico to USA & Canada, It works for calls to all the world from Mexico and from USA to Mexico also.
Please choose a City from our Home Page and it will take you to see the specific COUPONS included for that destination. Our policy is to include very tangible benefits (FREE Margaritas, drinks, gifts, discounts, upgrades, etc.) and only from the best places.
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Q.- How many MINUTES does the AT&T Long Distance Card include?
A.-
| Mexico, USA & Canada |
10 minutes |
or |
| Europe, Asia, Africa* |
7 minutes |
or |
| SouthAmerica* |
6 minutes |
or |
| CentralAmerica* |
5 minutes |
or |
| Rest of the World |
3 minutes |
or |
| Mexico from USA |
6 minutes |
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| *Preferential countries |
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Q.- Where can I USE the AT&T Long Distance Card?
A.- You can use the AT&T Long Distance card from any normal telephone. Some hotels accept calls to 01-800 numbers as a local call, you can use it from those. Beware of some public phones that are very expensive and block our 01-800 number, so always look for public phones marked "Ladatel - Telmex". If you use your cellular phone you will be charged depending on your provider, please find out before using this optio. Remember that you can use your AT&T Long Distance card from USA to Mexico also.
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Q.- What can I do if one of the coupons cannot be REDEEMED or made effective?
A.- We have a contract with every establishment that includes a Coupon in PromoMap@ in which they have to honor the offer in the coupon or give you something similar to your complete satisfaction. If you have any trouble redeeming a coupon, please send us an Email to contact@promomap.com with detailed information about what happened and we will address the issue immediately to find a solution to your problem.
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Q.- What are the restrictions for using the COUPONS?
A.- Some of the general CONDITIONS are:
• Show your coupon upon arrival, or when you ask for your bill at each establishment.
• The offers are not redeemable for cash or merchandise, except if specified in the coupon.
• Lost or stolen merchandise will not be replaced even if purchased with the coupons.
• Promotions and offers do not include IVA (Value Added Tax).
• PromoMap@ is not responsible for any changes in the promotions and offers made through the coupons by the brands or establishments.
Note: Some coupons apply restrictions clearly specified.
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Q.- How can I ADVERTISE in PromoMap@?
A.- Please send us an email to contact@promomap.com with a brief description of your business and one of our executives will contact you ASAP.
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Q.- How can I use PromoMap@ as a promotional tool for my clients?
A.- PromoMap@ is an excellent tool If you want to add value and diversity to your trips to any of our destinations. If you want to include a PromoMap@ with every trip to one of our destinations, please send us an email to contact@promomap.com with a brief description of your business and markets, one of our executives will contact you ASAP.
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